FAQ
In this section, you will find answers to the most frequently asked questions (FAQs) on our Broadband Services and Solutions.
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Q: How can I make payments?
You can pay by credit card, cheque, paypal or direct debit. Q: How long does an installation take?
We can arrange installation within 2 to 3 working days. Q: Does the broadband connection include a router?
We include a router with the Value, Pro & Enterprise plan. Q: Can I use my existing router?
Yes so long as the router is a cable router. (Not ADSL) Q: What is the minimum contract?
There is no minimum contract. Q: Can I get higher speeds than 100mbs?
Yes please contact our sales team for more information. Q: Can I get higher upload speeds?
A: Yes please contact our sales team for more information. |
Q: Do I have to install any equipment myself?
No, we will send an engineer to your home or business to setup the equipment. Q: Do I require a phone line?
No, you do not require a phone-line. We provide our service via a small antenna that is placed on your roof. Q: Does your service include a fixed IP address?
Yes, all our broadband connections include a fixed IP address. Q: What the different between a fixed and dynamic IP address?
A dynamic IP address will change each time you connect to the internet. Q: What times do you offer phone support?
Our sales and support line is available 09.00am to 09:00pm Monday to Friday & 09:00 to 13:00 on Saturday. Q: What happens if i want to cancel my account?
Accounts can be cancelled at 30 days notice. Customers cancelling within the first 6 Months must pay a €60 fee for removal of the equipment. There will be a charge of 130 if we can not collect our equipment (the roof antenna, pole, cable and router) so customers must arrange this when cancelling their account. |
More queries?
